Our People

We offer our clients the brightest, most curious minds in the business - highly creative people who apply a range of skills, interests and capabilities to tackle every challenging business issue they're given. Above all, our staff is service-oriented and customer-focused. They have a passion for making clients happy and helping them achieve their goals.

Jeffrey T. Resnick

President of Opinion Research Corporation's US Group

Mr. Resnick also oversees the company's Corporate Reputation and Branding practice. He serves as a strategic advisor to a wide range of clients, with a particular focus on the design and implementation of information systems that provide fact-based support for Reputational Risk Management. During his more than twenty years with Opinion Research Corporation, Mr. Resnick has provided strategic direction to domestic and international clients in a variety of industries on issues such as enhancing brand value, reputation management, strategic market positioning and market segmentation.

Contact Jeffrey if you want to:

• Develop value propositions that differentiate you from your competition
• Understand the relevance of your brand - whether it actually meets genuine user needs and offers real benefits
• Determine your brand's credibility as well as its sustainability
• Create early warning systems for reputational risk and protect and enhance your firm's reputation

Linda Shea

Senior Vice President and Global Managing Director, Customer Strategies

Ms. Shea provides leadership and direction to the organization's global focus on customer strategy and management. She has spent the last 20 years helping organizations maximize customer relationships in ways that impact the overall performance of their business by helping them identify, attract, retain, segment, up-sell and cross-sell customers.

Ms. Shea has extensive experience in a range of industries including healthcare, distribution, utilities, retail, professional services, transportation, industrial products and services, financial services, technology, telecommunications, chemicals and plastics. She has authored several articles and has been quoted in publications such as Business Week, The New York Times, Global Services Magazine and Industrial Distribution Magazine.

Contact Linda if you want to:

• Close the gap between your brand promise and your customers' experience
• Establish a competitive edge
• Determine the best means of reaching your customers
• Assess the level of service quality delivered through customer service
• Boost your share of business among key accounts
• Generate and sustain customer advocacy

Jill Glathar

Ph.D, Vice President and Director, Market Planning and Development

Dr. Glathar works with clients to develop market entry, market assessment, top-line growth and innovation research strategies for both existing and emerging markets. Through the integration of business analytics, quantitative analyses and market directives, she explores the issues of demand estimation, segmentation, market structure and opportunity analyses.

Dr. Glathar's expertise provides our clients with the insight to identify, understand and capitalize on new market opportunities - all with the focus of providing the information necessary to make sound strategic decisions.

Contact Jill if you want to:

• Identify market growth opportunities
• Assess the economic potential of new and existing markets
• Increase your knowledge of current and potential competitors
• Discern 'whitespace' growth opportunities among user groups
• Develop pricing strategies to optimize revenue
• Determine new product potential and develop product introduction strategies
• Develop compelling value propositions

Terry Reilly

Senior Vice President and Director, Employee Research

Mr. Reilly specializes in helping companies boost their bottom lines by attracting, engaging and retaining employees. His expertise is in helping companies understand critical issues throughout the employee "lifecycle", including how the employer is perceived by potential employees, the most effective recruitment strategies, and the views of current employees on advancement, leadership, pay and other issues critical to the success of the organization.

Contact Terry if you want to:

• Become an employer of choice
• Optimize employee engagement
• Retain valuable staff members
• Maximize ROI for your training programs

Manuel R. Flores

Practice Director, Information Technology and Telecommunications

Mr. Flores specializes in providing actionable, timely, fact-based business insight to a wide range of IT firms. He has successfully executed global research engagements for some of the world's largest technology companies, helping them to solve business challenges impacting their corporate brand and reputation, customer loyalty, customer satisfaction and market strategies.

Contact Manuel if you want to:

• Identify key technology buyers and their needs
• Increase adoption of your products and services among technology buyers
• Improve product usability and the customer experience
• Identify market growth opportunities
• Increase usability of your products out-of-the-box

James C. Weber

SVP of Operations and Information Technology

Mr. Weber is responsible for ORC’s back-office operations in the United States including web and telephone data collection, data processing and reporting as well as the underlying technologies that support ORC’s US business. Mr. Weber has been bringing technology innovation to the research industry for twenty-five years.

Contact James if you want to:

• Solve a complicated data collection problem
• Create insightful reports from complex data
• Deploy data exploration tools for mining research data