Public Services

Municipal Government

Through the power of action-oriented research, ORC offers municipal government leaders a deep understanding into the perceptions of the populations they serve, providing the critical insight needed for redesigning existing programs or developing new services, as well as realigning strategies in ways that save money and improve customer satisfaction. We help our clients address such challenges as providing the quality of life citizens expect, attracting and retaining businesses and residents, allocating increasingly scarce resources to important projects, and attracting and retaining the human and economic resources necessary to support long-term economic growth and vitality. Our research expertise encompasses the areas of budgeting and willingness to pay, business climate, citizen satisfaction, community health environmental issues, human services, needs assessment, parks and recreation, policy analysis, program evaluation and transportation.

ORC also offers CityMARKS™ , a comprehensive measurement system for local governments which provides a comparative analysis of an agency's internal and external performance against key regional and national benchmarks.